FAQs

Product Information

  1. What types of wines does Vinzo offer? At Vinzo, we take pride in our diverse collection of wines that cater to every palate. Our selection spans from the robust reds, the crisp whites, the delightful rosés, to the effervescent sparkling wines. For the eco-conscious wine lover, we also offer a range of organic and biodynamic wines.

  2. What are Vinzo's best sellers? Our customers can't get enough of our top-selling wines. The Zenato Bardolino Chiaretto 2022 is a crowd favourite, along with the rich Zenato Amarone Classico 2018 and the full-bodied Zenato Valpolicella Superiore Ripasso Ripassa 2019. These wines are a testament to our commitment to quality and taste.

  3. What are the current offers or sales at Vinzo? At Vinzo, we believe that great wine should be accessible to all. That's why we regularly offer sales and discounts. From our "Sparkling Summer" sale offering up to 25% off on selected wines, to our "Mix Any Six" offer, we ensure there's always a deal to be had.

  4. What is the "Mix Any Six" offer? Our "Mix Any Six" offer is a wine lover's dream come true. Choose any six bottles from our extensive range, and enjoy them at a discounted price. It's the perfect opportunity to explore new flavours or stock up on your favourites.

  5. What are the "Sparkling Summer Offers"? Celebrate the season with our "Sparkling Summer Offers". We've handpicked a selection of our finest sparkling wines and are offering them at up to 25% off. It's the perfect excuse to add a little sparkle to your summer.

  6. What is the "Vinzo Summer Sale"? Our "Vinzo Summer Sale" is a celebration of the season's best white and rosé wines. We've curated a selection of summer-ready wines that are perfect for sipping on a sunny afternoon or pairing with your favourite summer dishes.

  7. What are the "Staff Picks" at Vinzo? Our "Staff Picks" are a collection of wines that our team simply can't get enough of. Handpicked for their exceptional quality and unique flavours, these are the wines that we love and we're sure you will too.

Ordering and Delivery 8. How can I place an order on Vinzo?

  1. How can I place an order on Vinzo? Placing an order with Vinzo is as simple as uncorking a bottle of fine wine. Simply browse our extensive collection, select your desired wines, add them to your cart, and proceed to checkout. Your next unforgettable wine experience is just a few clicks away.

  2. What are the delivery rates for Vinzo? At Vinzo, we strive to deliver your chosen wines swiftly and securely. Our delivery rates are competitively priced, ensuring your wines arrive in perfect condition without breaking the bank. For detailed information on our delivery rates, please visit our website or get in touch with our customer service team.

  3. Does Vinzo ship from Spain? Yes, we do! At Vinzo, we're proud to bring the finest wines from Spain's renowned vineyards straight to your doorstep. Whether you're a fan of a robust Rioja or a crisp Albariño, we've got you covered.

  4. What is Vinzo's return policy? We're confident you'll love your Vinzo wine selection. However, if for any reason you're not completely satisfied, we have a straightforward return policy in place. Please visit our website or contact our customer service team for detailed information on returns.

Promotions and Rewards

  1. What is the "Vinzo Rewards" program? The "Vinzo Rewards" program is our way of saying thank you for your loyalty. As a member, you'll earn points with every purchase, which can be redeemed for exclusive discounts, early access to new releases, and more. It's our way of ensuring every sip you take with us is even more rewarding.

  2. How can I get a £10 coupon for my first purchase? We love welcoming new wine enthusiasts to the Vinzo family. That's why we're offering a £10 coupon off your first purchase when you subscribe to our newsletter. It's our little welcome gift to you, making your first Vinzo experience even more special.

  3. What are the benefits of subscribing to Vinzo's newsletter? Subscribing to our newsletter is like having a personal sommelier. You'll be the first to know about our latest releases, exclusive sales, and exciting events. Plus, you'll receive wine recommendations tailored to your tastes. And let's not forget your £10 coupon off your first purchase. Join the Vinzo family today and let us guide you on your wine journey.

Company Information 

  1. What is Vinzo's mission and passion? At Vinzo, our mission is simple: to bring the joy of wine to everyone. We're passionate about curating a diverse collection of wines that embody craftsmanship and diversity. Every bottle in our collection tells a story, inviting you to explore and savor the moments of joy, celebration, and connection that wine brings. Welcome to Vinzo, where wine comes alive.

  2. Where is Vinzo located? Vinzo is proudly based in London, but our reach is global. We bring the finest wines from the vineyards of Spain, France, Italy, and beyond straight to your doorstep. No matter where you are, you're never too far from a Vinzo wine experience.

  3. How can I contact Vinzo? We're always here to help you on your wine journey. Whether you have a question about our collection, need help with an order, or simply want a wine recommendation, you can reach us at hello@vinzo.uk. We look forward to hearing from you!

  4. What are the terms of service for Vinzo? Our terms of service are designed to ensure your Vinzo experience is seamless and enjoyable. They cover everything from order placement to delivery, returns, and more. For a detailed overview, please visit our website or feel free to contact our customer service team.

  5. What is Vinzo's privacy policy? At Vinzo, we respect your privacy as much as we respect a fine bottle of wine. Our privacy policy outlines how we collect, use, and protect your information. Rest assured, your details are safe with us. For more information, please visit our website or contact our customer service team.

Age Verification

  1. Why do I need to confirm my age on Vinzo's website? At Vinzo, we're committed to promoting responsible drinking. As part of this commitment, we require all visitors to confirm they are 18 years old or older. It's our way of ensuring our wines are enjoyed responsibly.

  2. What happens if I'm not 18 years old or older? We're sorry, but if you're not 18 years old or older, you won't be able to purchase or browse our wine selection. We look forward to welcoming you to the Vinzo family when you come of age.

Product Origin 

  1. Does Vinzo offer wines from Spain? Absolutely! We're proud to bring the rich and diverse flavours of Spain's vineyards to your glass. From the robust Riojas to the crisp Albariños, our Spanish wine selection is a testament to the country's winemaking heritage.

  2. Does Vinzo offer wines from France? Yes, we do! France's legendary vineyards have a special place at Vinzo. Whether you're a fan of a sophisticated Bordeaux, a delicate Burgundy, or a sparkling Champagne, our French wine selection has something for every palate.

  3. Does Vinzo offer wines from Italy? Of course! Italy's winemaking tradition is well represented in our collection. From the full-bodied Barolos to the refreshing Pinot Grigios, our Italian wine selection invites you to explore the length and breadth of Italy's wine regions.

  4. Does Vinzo offer wines from other countries? Yes, we do! At Vinzo, we believe in celebrating the diversity of the wine world. That's why our collection includes wines from various countries, each with its unique winemaking traditions and flavours. Explore our collection and embark on a global wine journey.

Special Collections

  1. What is the "Organic & Biodynamic" collection? Our "Organic & Biodynamic" collection is a testament to our commitment to sustainability. This collection features wines that are produced using organic and biodynamic farming methods, respecting the earth and the natural wine-making process. It's a perfect choice for those who appreciate nature's purest flavours.

  2. What is the "Top 10 under £20" collection? Our "Top 10 under £20" collection is all about great value without compromising on quality. This collection features our top ten wines that deliver exceptional taste at an affordable price. It's proof that you don't need to break the bank to enjoy a great bottle of wine.

Shopping Cart

  1. How can I view my shopping cart on Vinzo's website? Viewing your shopping cart is easy. Simply click on the cart icon on our website to see your selected wines. From there, you can review your choices, make changes, or proceed to checkout. Your next Vinzo wine experience is just a few clicks away.

  2. What happens if my cart is empty? An empty cart is just an opportunity to discover your next favourite wine! Browse our extensive collection, explore our curated selections, or check out our staff picks to fill your cart with wines that you'll love.